Last Updated: July 10, 2025
Company: EXORA Import & Export SRL
Head Office: Bulevardul Theodor Pallady 66A, Sector 3, Bucharest, Romania
Trade Registration: J40/15553/2025 | Company ID (CUI): 51396318
- DEFINITIONS
EXORA Import & Export SRL.
“Client” refers to any party purchasing goods or services from EXORA.
“Goods” means all products offered by EXORA including but not limited to fresh fruits and vegetables, frozen foods, herbs, spices, legumes, and nuts.
“Agreement” refers to these Terms and Conditions and any related contracts, invoices, or purchase orders.
- SCOPE OF APPLICATION
These Terms and Conditions apply to all sales, deliveries, and services provided by EXORA Import & Export SRL. By placing an order, the client agrees to be bound by these terms.
- PRODUCT OFFERINGS & SPECIFICATIONS
- Product details (quality, grade, size, packaging, certifications, and origin) will be agreed upon in the proforma invoice or commercial contract.
- Product availability may depend on seasonality, region, and export regulations.
- All products are compliant with European Union safety and phytosanitary standards (Global GAP, ISO, HACCP, etc., where applicable).
- PRICING & PAYMENT
- Prices are quoted in USD, EUR, or RON, unless otherwise stated.
- All prices are FOB, CFR, or CIF (as per Incoterms® 2020), and exclude taxes, customs duties, and insurance unless explicitly included.
- Payment terms: Advance payment, Letter of Credit (L/C), or as agreed in writing.
- Late payment may result in penalties of 0.05% per day and/or suspension of future deliveries.
- DELIVERY & LOGISTICS
- Delivery terms shall follow the applicable Incoterms® 2020 (e.g., FOB Alexandria, CFR Constanța, etc.).
- Delivery dates are estimates. Delays caused by force majeure (e.g., port congestion, weather, political unrest) do not constitute a breach of contract.
- All shipments will include appropriate documentation: phytosanitary certificate, EUR.1, invoice, packing list, certificate of origin, etc.
- Risk and title transfer according to Incoterms used in the sale contract.
- QUALITY & INSPECTION
- Goods are subject to quality checks before shipment.
- Upon receipt, the client must inspect the goods and notify us of any quality issues or shortages within 48 hours.
- Valid claims will be remedied by replacement or credit note at EXORA’s discretion.
- Independent inspections (SGS, Bureau Veritas) can be arranged upon request and at client’s cost.
- WARRANTIES & LIABILITY
- EXORA warrants that the products meet the contractual specifications and certifications.
- We are not liable for:
a) Improper handling or storage after delivery
b) Minor quality variations typical of agricultural goods
c) Delays caused by third-party carriers, customs, or force majeure - Maximum liability is limited to the invoice value of the affected goods.
- INTELLECTUAL PROPERTY
- All branding, trademarks, and marketing materials remain the intellectual property of EXORA Import & Export SRL.
- Reproduction or misuse without written consent is strictly prohibited.
- DATA PROTECTION
- All client data will be processed in accordance with GDPR (EU Regulation 2016/679), Romanian data laws (Law 190/2018), and Egypt’s PDP Law 151/2020.
- Please refer to our Privacy Policy for more information.
- TERMINATION
- Either party may terminate the contract for material breach.
- Orders cannot be cancelled without written agreement once confirmed and production or shipping has commenced.
- GOVERNING LAW & DISPUTES
- This Agreement is governed by Romanian law and aligned with EU commercial regulations.
- Disputes shall be subject to the jurisdiction of the Romanian courts, unless arbitration is mutually agreed.
- For international trade disputes, arbitration under ICC or VIAC (Vienna International Arbitral Centre) rules is acceptable.
- FORCE MAJEURE
- EXORA shall not be liable for failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, strikes, war, government actions, or transportation issues.
- CONTACT INFORMATION
EXORA Import & Export SRL
📍 Bulevardul Theodor Pallady 66A, Sector 3, Bucharest, Romania
📞 +40 749 267 670 | 📧 contact@exora.ro
🌐 www.exora.ro